eBuddha Digitech Privacy Policy

We may collect information depending on how you interact with eBuddha Digitech.

2.1 Information Provided by Students and Prospective Students

If you enquire about or enrol in one of our courses, we may collect the following:

• Full name
• Mobile number
• Email address
• City and state
• Educational qualification
• Course or program of interest
• Preferred batch or timing
• Career or training-related information voluntarily provided by you
• Information submitted through enquiry, registration, admission, or demo forms
• Payment and transaction information
• Feedback and communication history
• Information required for providing course-related services

We only request information that is reasonably necessary for providing or managing our educational services.

If you enquire about or engage eBuddha Digitech for digital marketing or related services, we may collect the following:

• Your name
• Business or organisation name
• Designation or professional role
• Business email address
• Business phone number
• Business address or location
• Website URL
• Social media profile information
• Information about your business
• Marketing objectives and requirements
• Advertising requirements
• Project requirements
• Brand information and assets
• Information required for quotations, proposals, invoices, or agreements
• Communication and project-related information

We may also receive information from a client that is necessary to perform the services agreed between the client and eBuddha Digitech.

When providing digital marketing services, clients may voluntarily provide information or grant access to certain platforms, accounts, websites, advertising accounts, or business tools. Depending on the project, this may include the following:

• Website access
• Social media account access
• Meta Business or advertising account access
• Google Ads account access
• Google Analytics or related analytics access
• Search Console access
• CRM or marketing platform access
• Business Manager access
• Brand guidelines
• Logos, photographs, videos, designs, and other brand assets
• Marketing campaign information
• Customer or lead information
• Website and analytics data
• Other information necessary to provide the agreed services

We use such information only to the extent reasonably necessary to perform the services agreed with the client.

Where we process personal information on behalf of a client, the client may remain responsible for determining the purposes and means of processing such information, while eBuddha Digitech may act as a service provider or processor as applicable under relevant law and contractual arrangements.

When you visit www.ebuddha.in, certain information may be collected automatically. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website
• Approximate location
• Website interaction information
• Technical and diagnostic information
• Cookies and similar technologies

This information may be used for website security, analytics, performance monitoring, and improving our website and services.

For Students and Course Enquiries

We may use your information to:

• Respond to course enquiries
• Provide course information
• Schedule demo classes
• Provide counselling
• Process registrations and admissions
• Manage student records
• Manage batches and course participation
• Provide course-related communication
• Provide student support
• Process payments
• Provide certificates where applicable
• Collect feedback
• Improve our training programs and services

For Digital Marketing Clients

We may use information to:

• Understand business requirements
• Prepare proposals and quotations
• Communicate with clients
• Plan and execute digital marketing campaigns
• Provide SEO services
• Manage social media activities
• Manage advertising campaigns
• Develop or manage websites
• Create marketing content
• Generate reports and campaign insights
• Provide customer support
• Process invoices and payments
• Maintain project records

General Purposes

We may also use information to:

• Operate and maintain our website
• Improve our services
• Analyse website usage
• Monitor website performance
• Improve user experience
• Prevent fraud and misuse
• Maintain security
• Resolve disputes
• Comply with legal obligations
• Protect our legal rights and interests

When you submit information through a form on our website, including an enquiry, contact, demo, course registration, or service enquiry form, we may use the information to respond to your request. Our team may contact you through:

• Phone
• Email
• WhatsApp
• SMS
• Other communication methods provided by you

For example, if you submit a request for a digital marketing course, we may contact you regarding course details, fees, batch timings, demo classes, admission, or related information.

If you submit a service enquiry, we may contact you regarding your business requirements, proposed services, pricing, project timelines, and other relevant matters.

Where permitted by applicable law, eBuddha Digitech may use your contact information to communicate information about the following:

• Courses and training programs
• New batches
• Workshops
• Webinars
• Events
• Digital marketing services
• New services
• Offers and discounts
• Educational content
• Business updates
• Other relevant products or services

Where required, we will obtain appropriate consent for promotional communications.

You may request to stop receiving promotional communications at any time by contacting us or using an unsubscribe option where available.

Opting out of promotional communications will not prevent us from sending essential communications relating to your course, admission, payment, project, or services you have requested.

Our website may use cookies, pixels, tags, analytics tools, and similar technologies. These technologies may help us:

• Keep the website functioning properly
• Remember user preferences
• Understand website traffic
• Analyse website usage
• Improve website performance
• Measure marketing campaigns
• Understand advertising effectiveness
• Improve user experience

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

We may use third-party analytics and advertising technologies to understand website visitors and measure the performance of our marketing activities. Depending on the tools implemented on our website, these may include services such as:

• Google Analytics
• Google Ads
• Meta advertising technologies
• Other analytics, tracking, or advertising platforms

These services may collect information such as device information, browser information, IP address, website activity, advertising interactions, and other technical information. Third-party services may process information according to their own privacy policies and terms.

We do not sell or rent your personal information.

We may share information with trusted third parties where reasonably necessary to operate our institute, provide courses, deliver digital marketing services, process payments, or operate our website. These parties may include:

• Website hosting providers
• IT and technology providers
• CRM providers
• Email service providers
• Communication providers
• Analytics providers
• Advertising platforms
• Payment gateway providers
• Cloud storage providers
• Professional advisers
• Other service providers working on our behalf

We may also disclose information when required by applicable law, court order, government authority, regulatory requirement, or lawful request.

eBuddha Digitech understands that business clients may provide confidential business information while engaging our services. We will take reasonable measures to protect such information and use it only for legitimate business purposes connected with the services being provided.

Client information may include:

• Business strategies
• Marketing plans
• Campaign data
• Customer information
• Website information
• Advertising information
• Sales and lead information
• Brand assets
• Business documents

We do not sell client business information.

Where required, additional confidentiality obligations may also be governed by the agreement, proposal, statement of work, NDA, or other contractual arrangement between eBuddha Digitech and the client.

While providing digital marketing services, we may work with third-party platforms such as advertising, analytics, social media, website, hosting, CRM, and other digital platforms.

Where a client provides access to such platforms, we will use that access only for authorised project purposes.

Clients remain responsible for maintaining appropriate ownership and administrative control of their accounts and for providing only the level of access reasonably required for the agreed services.

Third-party platforms have their own terms and privacy policies, and eBuddha Digitech is not responsible for their independent privacy practices.

Students and clients may be required to make payments for courses or services. Payments may be processed through third-party payment gateways or financial service providers. We may receive transaction-related information such as:

• Transaction ID
• Amount paid
• Payment date
• Payment status
• Payment method
• Invoice information

Complete card, banking, or other sensitive payment credentials may be processed directly by the relevant payment provider. Payment providers may have their own privacy policies and terms.

We take reasonable technical and organisational measures to protect personal information and client information against the following:

• Unauthorised access
• Unauthorised disclosure
• Misuse
• Loss
• Alteration
• Destruction

Access to information may be restricted to authorised personnel or service providers who need the information for legitimate business purposes.

However, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For students, information may be retained for purposes including:

• Admission records
• Course administration
• Student support
• Payment and accounting records
• Certificates and academic records
• Legal and regulatory requirements

For clients, information may be retained for purposes including the following:

• Project management
• Contracts and agreements
• Invoices and financial records
• Campaign reporting
• Client communication
• Legal and regulatory requirements
• Dispute resolution

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law.

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information concerning your personal data
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a privacy-related grievance
• Exercise other rights available under applicable data protection laws

To exercise your applicable rights, please contact us using the details provided below. We may request reasonable information to verify your identity before processing certain requests.

Where processing of your personal information is based on consent, you may withdraw your consent subject to applicable law.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Please note that certain information may continue to be processed or retained where required or permitted by law or where necessary for legitimate contractual, administrative, accounting, or legal purposes.

eBuddha Digitech may provide educational programs to students from different age groups.

Where personal information relating to a minor is collected, we will handle such information in accordance with applicable laws and any required parental or guardian consent requirements.

Parents or legal guardians who have concerns regarding the collection or use of a minor's information may contact us using the details provided below.

With appropriate permission or consent where required, eBuddha Digitech may use student testimonials, reviews, photographs, videos, success stories, or other voluntarily provided content for promotional, educational, or marketing purposes.

Similarly, where permitted under the applicable client agreement or with appropriate permission, we may showcase completed client projects, campaign results, designs, or other work as part of our portfolio or promotional material.

Confidential client information will not be intentionally disclosed for promotional purposes without appropriate authorisation.

Our website may contain links to third-party websites, applications, social media platforms, payment providers, or other external services.

These third parties operate independently and may have their own privacy policies and terms.

eBuddha Digitech is not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the relevant third-party privacy policy before providing personal information.

Some third-party service providers used by eBuddha Digitech may process or store information on servers located outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to handle such information in accordance with applicable laws and contractual or organisational safeguards.

We may disclose personal information when we reasonably believe that disclosure is necessary to:

• Comply with applicable laws
• Respond to lawful government requests
• Comply with court orders
• Prevent fraud or unlawful activities
• Protect the rights, property, or safety of eBuddha Digitech or others
• Enforce our agreements
• Establish, exercise, or defend legal claims

We may update this Privacy Policy from time to time to reflect changes in:

• Our courses
• Our digital marketing services
• Website functionality
• Technology
• Business practices
• Applicable laws and regulations

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

eBuddha Digitech
Website: www.ebuddha.in
Email: info@ebuddha.in & ebuddhadigitech@gmail.com
Phone: +91 8461958162
Address: P-18, 3rd Floor, Liberty Plaza, Chetak Bridge, Zone-I, Maharana Pratap Nagar, Bhopal, Madhya Pradesh 462011

For privacy-related requests or complaints, please mention "Privacy Request" in your communication. We will review and respond to your request in accordance with applicable law.

By accessing or using www.ebuddha.in, submitting an enquiry or registration form, enrolling in a course, requesting a demo, or engaging eBuddha Digitech for digital marketing services, you acknowledge that you have read and understood this Privacy Policy.

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